Shipping & Return Policy

Shipping within Australia

We give all our customers free standard shipping within AUS when they spend $40 or more in one transaction! 

For any orders of under $40 shipping is AUD$9.95 flat rate.

Some items may be considered ‘hazardous materials’, so we can’t ship them express. We have to take extra care with those bad boys which means it may take a little longer to arrive!  

 

PROCESSING & DELIVERY TIMES

Please allow up to two full business days for us to process and ship your order out to you. 

Delivery times may change depending on where you live, so please allow for extra time if you live regionally.

Due to COVID-19 some customers have experienced delays with their deliveries. This includes Express post. Please be patient, your parcel is on its way.

Destination E-Parcel
NSW 2-5 business days
NT 3-7 business days
QLD  3-7 business days
SA 2-5 business days
TAS 2-5 business days
VIC 1-3 business days
WA 3-7 business days

 

Our carriers at AUS Post and a selection of our favourite courier services work hard to meet these timelines, but hey, life happens, so please allow up to 14 business days for all deliveries. If you are worried about where your ulta3 items are, don’t hesitate to get in touch.

All express goodies need to be signed for when they are delivered, so make sure you give us the best address to grab a signature!

Business days are Monday to Friday, excluding national and Victorian public holidays.

INTERNATIONAL SHIPPING

Yes we do ship to our ulta3 customers overseas, with the following exceptions

1. We cannot ship nail polish (It's considered hazardous)

2. Certain country restrictions are now in place.

Australia Post has advised they are not currently shipping to a number of international destinations. You can view the full list here. For countries still accepting deliveries, due to logistics carriers running on lower capacity, our parcels are taking a little longer than usual to arrive at their destination. Please continue to monitor your email to receive tracking notifications.

For other reasons, unfortunately we can't ship to the U.S.A. or Canada at this time. Please get in touch if you'd like to chat.

A flat rate of $90 applies to international orders. Please allow up to 28 international business days for your goods to arrive.

 

TRACKING

Once we get your order, you will see an ‘order confirmation’ as the final step in the process! We will also send you an email with your order number and all the details of what you have ordered. 

If you're in Australia, you’ll get a second email from e-parce letting you know when your order has left our warehouse. 

If you’re a registered ulta3 member and in Australia you can track your parcel all the way to your door. You can see when we dispatched your order from our warehouse through the order history on the 'my account' page. 

International orders will receive a registered shipping number, which will be trackable in your own country once your order has landed in your own country.  

Checked out as a guest of ulta3? You will still receive email updates letting you know when your order was received, and when it is on its way to you!

 

RETURNS POLICY

 

WHAT IS THE RETURN POLICY?

If you have any issue with your ulta3 goodies, please contact our customer service heroes here within 30 days of ordering. We are here and waiting to help you out.

 

WHAT IF MY ITEM IS FAULTY?

Please contact our customer service department if there appears to be any issues with your product - we are here to help!


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