Information We Collect & How We Use It
You may choose to provide us with personal information when you visit our site. For example, if you decide to complete an online survey, complete a user registration form, or make a purchase, you may be asked to provide certain information such as your contact information (name, email address, mailing address and telephone number), age group, gender and product and/or cosmetic concerns, and the brands and products you use. If you decide to place an order, we will also need to know your delivery and billing address, credit card number and expiration date. To protect your personal information, users registering at the site must also enter a user name/email address and password.
If you would prefer that we not collect any personal information from you, please do not provide us with any such information. If you do not provide us with personal information we will not be able to provide you with certain information regarding our products and services or customize your experience on our site.
Use Of Personal Information By the Heat Group
If you so elect, the information you provide may be used by the heat group to create and deliver to you emails such as our newsletters, surveys or other email messages containing product and event information, cosmetics tips or promotions (“emails”). If you do elect to receive them and later decide that you would no longer like to receive these emails, simply unsubscribe via the link at the bottom of every email.
You may receive the benefit of hearing from the heat group via mail even if you have not elected to receive emails.
Communications To Serve You
If you have elected to provide us with your contact information, we may provide you with service related announcements by any means, including email, concerning the site or contact you regarding your customer service requests or questions about your order. For example, all registered users will receive a welcoming email to confirm their registration. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that the heat group offers its customers.
We may use your personal information to provide you with customized service and use of our site. For example, we may suggest products that would be of particular interest to you.
Special Events, Questionnaires & Surveys
If you provide personal information to us with respect to employment, such as your resume, we will treat such personal information as confidential and use it only to consider you for current and future employment opportunities and to contact you with respect to employment with us or our affiliates. An “affiliate” is a person or entity that directly or indirectly through one or more intermediaries, controls or is controlled by, or is under common control with, our company. We will retain your information for further recruitment opportunities that may arise, unless you tell us that you no longer wish for us to retain your information.
Technologies That Allow Us To Customise Your Experience On Our Website
we use various technologies to collect information (such as your web request, internet protocol address, browser type, browser language, the date and time of your request) about your visit to our site and to enhance and customize your experience on our site. For example, we may collect the internet protocol (ip) address identifying your computer or device and indicating your geographic region for statistical purposes. In some instances, we may use these technologies in combination with the personal information you provide on the site. These technologies may provide a variety of information such as whether you have visited our site before. They also may enable you to save your preferences. Each technology is explained below.
Web Beacons & Tracking Links
Web beacons (also called clear gifs and pixel tags), tracking links and/or similar technology consist of a few lines of code and are embedded on the pages of our site. They are often used in combination with cookies and are often not visible to the user of the site. Web beacons may relay information to third parties such as our service providers and may be used in order to track customer response to certain advertising, to better target interactive advertising and to enhance customer support and usability. If you reject our cookies (see “cookies” section below), you will prevent web beacons from relaying this information about you and may limit your use of some of our site features.
Browser cookies are bits of text that are placed on your computer’s hard drive when you visit our site. Flash cookies are similar to browser cookies except that they can store data more complex than simple text and are stored in your browser rather than on your hard drive.
You can have your browser and/or plugs to your browser, such as flash, notify you of, or automatically reject, cookies. Rejecting our cookies will disenable the coremetrics cookies (described below) as well. If you reject our cookies you may still use this site, but you may be limited in the use of some of its features. Temporary or “session” cookies are used to help you shop and will simply expire when you place an order.
Information We Share & With Whom We Share It
We will not provide your personal information to third parties for their use in marketing their products or services to you without your consent, except as provided in the “business transfers” section below. In addition, we do not sell or otherwise disclose personal information about our site visitors except as described here.
In addition, in some instances, you may be offered the opportunity to consent to the sharing of your information with a third party such as an event or promotion co-sponsor. If you consent, we will share your information with such third party and the information you provide may be used by such third party for their own purposes and in accordance with their own policies.
As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personal information, generally is one of the transferred business assets, and by submitting your personal information on the site you agree that your data may be transferred to such parties in these circumstances.
Compliance With Law & Fraud Protection
We may disclose information that is necessary to comply with any applicable law, regulation, legal process, investigation by a law enforcement authority or governmental request. In addition, we may disclose any information when it is necessary to prevent personal injury, physical harm or financial loss or in connection with the lawful investigation or prosecution of suspected or actual illegal activity.
Transfer Of Data To Other Countries
How We Protect Personal Information
We maintain reasonable safeguards for this site to protect against unauthorized disclosure, use, alteration or destruction of the personal information you provide on the site. If you have any questions about security at our site, you can send an email to our customer service team via the contact us page
Opt-Out & Managing Your Preferences
You may choose whether or not you would like to receive email from us. You may change your preferences with respect to email at any time clicking the "unsubscribe" link at the bottom of each email you receive from us, or getting in touch with our customer service team via our contact us page.
We have taken great measures to ensure that your visit to our site is an excellent one and that your privacy is constantly respected. If you have any questions, comments or concerns about our privacy practices, please contact us.
If you have questions related to text messages, please contact our customer care team.