Copy of FAQ
Shipping |
How do I qualify for free shipping? |
Do we ship internationally? |
I forgot my password, how do I log in? |
Order Status |
How can I find the status of my order? |
Payment Queries |
I am having trouble with my credit card information for my online order. |
Is it safe to use my credit card? |
What credit cards are accepted on your site? |
SHIPPING
HOW DO I QUALIFY FOR FREE SHIPPING?
DO WE SHIP INTERNATIONALLY?
We sure do, just not hazardous materials such as nail polish or nail polish remover.
HELP! I FORGOT MY PASSWORD, HOW DO I LOG IN?
Dw, it happens to the best of us. Just click on the ‘forgot your password’ link below the sign in, enter your account email addy, and we will send you a password reset email!
ORDER STATUS
I WANT MY ULTA3 NOW!! HOW CAN I FIND THE STATUS OF MY ORDER?
You can check out where your order is just by viewing your order history on the my account page. You’ll find it in the top right corner of the home page! #stalker
PAYMENT QUERIES
I AM HAVING TROUBLE WITH MY CREDIT CARD INFORMATION FOR MY ONLINE ORDER..
If you get an error message related to credit card authorization failure you can try the following:
- double check that the billing address on the credit card and matches your account billing address.
- try re-entering your cvn or security code.
- be sure that the card is current and valid.
IS IT SAFE TO USE MY CREDIT CARD?
For sure girl! When placing an order online, your information is transmitted using secure sockets layer (ssl) technology, an approved industry standard that is used by vendors to ensure the security of online business (we fancy huh?). It negotiates and employs the essential functions of mutual authentication, data encryption, and data integrity for secure transactions… in other words lots of things keeping your details and dollars safe!
One of the ways you can check the security of your connection is to take a look at the lower corner of your browser window as you place your order. If you see an unbroken key or a closed lock (depending on your browser), then ssl is active and the server is secure. You can also double-check by looking at the url line of your browser. When accessing a secure server, the first characters of the site address will change from "http" to "https."
WHICH CREDIT CARDS ARE ACCEPTED ON YOUR SITE?
ORDER QUERIES
HOW ARE RETURNS & REFUNDS HANDLED?
For details on our shipping and returns policy, check out our shipping and returns page.
HOW WILL I KNOW IF MY ORDER HAS BEEN RECEIVED?
WANT TO TRY IT IN-STORE BEFORE YOU BUY?
I WANT TO BECOME ONE OF THE ULTA3 CREW! HOW CAN I WORK FOR ULTA3?
HOW CAN I SIGN UP FOR THE ULTA3 NEWSLETTER?
Wanna be in the know? Set up an account and join the ulta3 squad to get the latest news and product info via our mailing list!
HOW CAN I GET MY HANDS ON SOME SAMPLES?
Sorry babes, but we don’t send out samples. Lucky for you, we have nearly 1000 stockists that have a heap of testers for you to play with! Check out the stockist locator to find your nearest playground.